Q. How do I place an order?

Once you have selected your furniture, add the items to your Innovate Manufacturers Recliner & All Winds of Sofa . Each item is individually priced. You will be invited to choose our Premier Delivery Service, or you may opt to collect your order from your local store or distribution centre (aka collection point or warehouse). Then simply follow the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order.

If you have any special instructions or important information, about access to your property for example, please tell us in the ‘Delivery Instructions’ box.

If you miss any details, an error page will ask you to check and complete them before you move on. Once you complete your order, a screen will appear confirming the information you have given us. At this stage you will have the chance to make any changes to your selected furniture, delivery address and payment details. When you’re sure the order is correct, click the ‘submit’ button. You’ll automatically receive a ‘Thank you’ page. Please print it out for your records.

An automatic acknowledgement email (starting with 20….) will be sent to you with brief details of what happens next. Within 2 working days you should receive a second email confirming your Furniture Village order number (starting 80…) and delivery details, including any contact numbers you may need.